Team von Frauen und Männern im Büro, die zusammen stehen und sich unterhalten.

Head of ITSM and customer support (f/m/d)

Jobdescription

Are you an IT mastermind with a passion for ITSM and support? You don’t just want to manage processes with a strong team, but actively design, optimize and drive innovation? Are you looking for a new challenge in a company with flat hierarchies and a real work-life balance? Then we could be a match!

Location: Vienna, Austria

Employment : Fulltime, Parttime

Work experience: Senior

Your tasks with us:

Hands-on management of the ITSM area and 2nd level customer support
Responsibility for the IT service management process (ITSM) and continuous optimisation of service quality
Promotion of new technologies and best practices to optimise internal tools and software development environments
Ensuring a high level of innovation for internal development services – continuous improvement of build pipelines, development tools, test environments and automation processes
Management of the development infrastructure (VMs, DBs, OKD resources, managed services)
Ensuring the smooth operation of the production infrastructure (monitoring, logging, etc.)
Managing 24/7 customer support, including cost monitoring and performance optimisation
Collaborating with other IT departments, in particular with IT security, basic infrastructure and software development

Now to you:

You have a degree in computer science, business informatics or a comparable qualification

You are fluent in German and English

Several years of experience in the IT sector, ideally with a focus on ITSM or IT support

In-depth knowledge of IT service management frameworks (ITIL, COBIT or comparable standards) is an advantage

Experience in operating and monitoring IT production infrastructures

Experience with modern development environments and automation tools (e.g. build pipelines, test frameworks, CI/CD, etc.)

Knowledge of software development services and development infrastructures

Technical know-how in modern IT environments (MS365, Confluence/JIRA, OKD, DBs, cloud services)

Leadership skills and experience in managing interdisciplinary teams

Strong customer focus and problem-solving skills

What we offer you

We offer a wide range of benefits, but we find these particularly exciting for our (future) employees:

Lunch vouchers To help you get through the working day, we offer a daily meal allowance of EUR 8.
Home-Office We offer you space to develop everywhere, even within your own four walls. A good mix of office hours and home office is important to us.
Job ticket For the journey to the office there is the Wr. Linien Ticket at company expense, alternatively you can also get a climate ticket for the same amount.
Coaching In order to maintain a good work-life balance, we offer 10 hours of coaching per employee per year.
Job bike If you prefer to cycle to the office instead of taking public transport, we also have a goodie for you – a state-of-the-art bike at the company’s expense.
myClubs Mental and physical health is particularly important to us, which is why there is a monthly myClubs quota for our employees.
Regular team events We are proud of our team spirit, which we cultivate at regular team events, be it sporting events, barbecues or after-work drinks.
Company excursion And to celebrate our achievements, there is also an annual summer event where we spend a few days relaxing together on the beach, in the mountains or at a lake.

Our employees are our greatest value. That is why individual, market-compliant salary models are very important to us.We are legally obliged to advertise the KV basis for this position of € 43.160/year. We are, of course, prepared to overpay based on your individual qualifications and experience.