Team von Frauen und Männern im Büro, die zusammen stehen und sich unterhalten.

IT Service Desk Specialist (f/m/d)

Jobdescription

Are you an IT service desk specialist looking for a new challenge and a strong team? Do you want to work in a company where flat hierarchies and work-life balance are really lived? Then we could be a match!

Location: Vienna, Austria

Employment : Fulltime, Parttime

Work experience: Senior

Your tasks with us:

As part of our IT support team, you are the first point of contact for our colleagues and customers for the operation of our IT landscape.
You will be responsible for communication via the ticket system, email and chat, as well as on the phone.
Your tasks will also include preparing workstations and onboarding new colleagues:
Accepting enquiries via the various communication channels
Classifying, answering and resolving enquiries in German and English
Troubleshooting and documentation
Set up workstations and access points for new employees and provide training on handover

Now to you:

You have completed IT training (apprenticeship, technical college, HTL) or have some professional experience in IT support

You have a very good command of German and English

You have experience with SQL

Ideally, you also have experience in one or more of the following areas

Windows 11, Windows Server and/or Linux

Administration of MS365

basic knowledge of web server technologies (Apache, nginx, IIS, Tomcat, Wildfly)

Basic understanding of network topics (such as LAN, DNS or mail), Active Directory, VPN or cloud services

What we offer you

We offer a wide range of benefits, but we find these particularly exciting for our (future) employees:

Lunch vouchers To help you get through the working day, we offer a daily meal allowance of EUR 8.
Home-Office We offer you space to develop everywhere, even within your own four walls. A good mix of office hours and home office is important to us.
Job ticket For the journey to the office there is the Wr. Linien Ticket at company expense, alternatively you can also get a climate ticket for the same amount.
Coaching In order to maintain a good work-life balance, we offer 10 hours of coaching per employee per year.
Job bike If you prefer to cycle to the office instead of taking public transport, we also have a goodie for you – a state-of-the-art bike at the company’s expense.
myClubs Mental and physical health is particularly important to us, which is why there is a monthly myClubs quota for our employees.
Regular team events We are proud of our team spirit, which we cultivate at regular team events, be it sporting events, barbecues or after-work drinks.
Company excursion And to celebrate our achievements, there is also an annual summer event where we spend a few days relaxing together on the beach, in the mountains or at a lake.

Our employees are our greatest value. That is why individual, market-compliant salary models are very important to us.We are legally obliged to advertise the KV basis for this position of € 35,000/year. We are, of course, prepared to overpay based on your individual qualifications and experience.